ratu Privacy Policy

This page describes what we collect when you use ratu and how we keep that data protected. We at ratu collect personal information—your email, name, date of birth, address, and government ID—to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We also collect transaction records, game history, and IP addresses to detect fraud and settle disputes. We do not sell your data to third parties, and we do not use it for marketing without your consent.

Our ratu servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of location. We use encryption (HTTPS) to protect data in transit, secure password storage to protect credentials, and access controls to limit who can view your information. We retain your data for as long as your account is active, plus a retention period for regulatory compliance. You can request a copy of your data or ask us to delete it, subject to legal obligations.

We work with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and compliance vendors to operate ratu. These third parties have their own privacy policies and data-handling practices. We do not control their policies, but we require them to protect your data and use it only for the purposes we specify.

What Data We Collect on ratu

When you open a ratu account, we collect your email address, password, full name, date of birth, and residential address. We use this information to create your account, verify your identity, and comply with regulatory requirements. We also collect your phone number if you provide it, though it is optional. We do not collect data you do not provide to us directly.

When you use ratu, we collect transaction data: deposit amounts, withdrawal requests, payment methods used, and timestamps. We collect game data: which games you play, your wagers, your outcomes, and your account balance changes. We collect device and access data: your IP address, browser type, device type, and login times. We use this data to detect fraud, investigate disputes, and improve our service.

Identity verification and KYC data on ratu

Before you can withdraw funds from ratu, we require identity verification. We ask for a government-issued photo ID (national ID card, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). You upload these documents through your account dashboard. We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations. We do not share them with third parties except as required by law.

We may also collect additional information if we detect unusual activity or if regulatory requirements change. For example, if you request a large withdrawal, we may ask for proof of funds source. We communicate any additional requests clearly and explain why we need the information.

How We Use Your Data on ratu

We use your data to operate ratu: to process your deposits and withdrawals, to settle your game outcomes, to manage your account, and to provide customer support. We use your data to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations. We use your data to detect and prevent fraud: if we see unusual patterns (e.g., multiple accounts from the same IP, rapid withdrawals), we investigate and may suspend your account pending review.

We use your data to investigate disputes: if you report a settlement error or suspected fraud, we review your transaction history, game logs, and device data to determine what happened. We use your data to improve ratu: we analyze aggregate patterns (not individual data) to understand which games are popular, which payment methods work best, and where our support team needs improvement. We do not use your data for marketing or advertising without your explicit consent.

We at ratu treat your data as a trust. We protect it, we use it only for legitimate purposes, and we give you control over it.

Third-party processors and data sharing

We work with third-party processors to operate ratu. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. Our hosting provider stores our servers and databases. Our compliance vendor helps us verify identities and detect fraud. We share only the data these processors need to perform their functions, and we require them to protect your data and use it only as we direct.

We do not sell your data to advertisers, data brokers, or other third parties. We may disclose your data if required by law (e.g., a court order or regulatory investigation). We may also disclose data if we believe in good faith that disclosure is necessary to prevent fraud, protect our legal rights, or protect the safety of our users.

Your Rights and Data Access on ratu

You have the right to access your data. You can view your account information, transaction history, and game history through your ratu dashboard at any time. You can request a complete copy of your data in a portable format (CSV or JSON) by contacting our support team. We will provide it within 30 days.

You have the right to correct your data. If your name, address, or other information is incorrect, you can update it through your account settings or contact our support team. You have the right to delete your data, subject to legal retention requirements. If you close your ratu account, we retain your data for a period required by law (typically 5–7 years for financial records), then delete it. You can request deletion sooner by contacting our support team, but we may need to retain some data for legal or regulatory reasons.

KYC (Know Your Customer)

Identity verification required before withdrawal. We collect government ID and address proof to prevent fraud and comply with regulations.

Data retention

We keep your data as long as your account is active, plus a legal retention period. You can request deletion subject to regulatory requirements.

Encryption

We use HTTPS to protect data in transit and secure hashing to protect passwords. Your data is encrypted at rest on our servers.

Third-party processor

A company we work with to operate ratu (e.g., payment processor, hosting provider). We require them to protect your data.

Cookies and Tracking on ratu

We use cookies to operate ratu. Session cookies keep you logged in while you use our platform; they expire when you close your browser. Persistent cookies remember your preferences (e.g., language, theme) across sessions. We do not use cookies for tracking or advertising. We do not share cookie data with third parties except as necessary to operate our service.

You can disable cookies in your browser settings, but this may affect your ability to use ratu. We do not use third-party analytics or advertising trackers on ratu. We do not track your activity across other websites.

Data Security and Breach Notification on ratu

We protect your data using industry-standard security practices: HTTPS encryption, secure password storage, access controls, and regular security audits. We limit access to your data to employees and contractors who need it to operate ratu. We require all staff to sign confidentiality agreements. We do not store sensitive data (like full credit card numbers) on our servers; payment processors handle that.

If we discover a data breach, we will notify you within 30 days. We will explain what data was compromised, what steps we are taking to secure it, and what steps you should take to protect yourself. We will also notify relevant regulatory authorities as required by law. We maintain cyber-liability insurance to cover costs associated with a breach.

Our ratu Data Protection Commitments

We at ratu are committed to protecting your privacy. We collect only the data we need to operate our service and comply with regulations. We use your data only for the purposes we specify. We do not sell your data or use it for marketing without your consent. We give you control over your data: you can access it, correct it, and request deletion. We protect your data using encryption, secure storage, and access controls. We investigate breaches promptly and notify you if your data is compromised.

Our ratu privacy practices apply across all jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have questions about our privacy policy or how we handle your data, contact our support team. We respond to privacy inquiries within 5 business days. You can also review our terms and conditions for details on how we use your data for account management and dispute resolution.

This privacy policy is effective as of the date you open your ratu account. We may update this policy from time to time. If we make material changes, we will notify you via email or through your account dashboard. Your continued use of ratu after such notification constitutes acceptance of the updated policy.